A CA Technologies report has identified possible gaps in enterprise mobility deployment, noting that strategies could be put in place to equally address client needs with IT and employee requirements.
In the study of 1,300 information technology decision makers from four continents, 60 percent of respondents said their companies have adopted or will adopt mobile strategies within the year, CA said Thursday.
According to CA, chief information officers today are expected more than ever to keep pace with the technological evolution.
“Mobility has dramatically elevated the complexity of what is needed both for internal users and customer-facing systems,” said Ram Varadarajan, general manager for new business innovation at CA Technologies.
“The potential of not complying with key regulations, inadvertent dissemination of corporate information, or negatively impacting brand reputation because of poor customer experience though a mobile application shopping experience are just a few examples of risks faced by organizations that do not have an enterprise-wide mobility strategy,” he noted.
Those who are satisfied with how they execute their mobile initiatives report up to 25 percent business improvement in terms of earnings, competitiveness, workforce productivity and customer experience.
Most of those polled recognize that the full benefits that mobile brings to the enterprise remain untapped, citing security, privacy, budget, multi-platform support and skilled personnel concerns as hindering adoption.
The focus of IT teams, the report reveals, has now shifted from supporting bring your own devices (37 percent) to mobile application management for employees and clients (63 percent) as companies begin to realize that both are critical to business success.
Senior IT leaders in the financial services, healthcare, manufacturing, public sector and telecommunications were polled for the survey, which was commissioned by British research firm Vanson Bourne.