A ForeSee survey has found that some federally-run websites fared better than private sector e-commerce sites in terms of customer satisfaction in the third quarter of 2013.
More than 270,000 responses throughout 105 government portals were collected for the ACSI E-Government Satisfaction Index quarterly report, ForeSee said Tuesday.
“As more citizens continue to access the Internet using mobile devices, mobile site improvement presents one of the best opportunities for the government organizations to improve citizen satisfaction and increase usage rates,” said Larry Freed, ForeSee president and CEO.
Three of the Social Security Administration‘s sites received a citizen satisfaction score of 90 out of 100, according to the survey findings.
Nearly 40 percent of federal government sites that scored 80 or higher came from the Health and Human Resources Department.
More than one-third, or 37 percent, of online customers surveyed use a mobile phone or tablet to access government websites, the report says.